Check-In and Departures
Check-in time at both resorts is 3:00 p.m. Check-out is at 12:00 noon.
• To ensure a smooth and easy check-out on the day of departure, we highly recommend that you contact our Concierge at least 24 hours in advance with your departing flight information.
• At the same time, arrangements for transportation either to the airport or Manele Small Boat Harbor may be scheduled.
• Based on availability, complimentary changing rooms may be made available to make early arrival or late departure more convenient.
• Each resort’s fitness center and golf course have locker and shower facilities available.
To guarantee late check-out, an additional half night to one-night stay may be charged.

Transportation
Air Transportation
Island Air offers approximately 50 scheduled flights weekly.
• Island Air flies from Honolulu and Maui. From Honolulu, Island Air departs for Lana‘i from the Commuter terminal. For reservations call 1-800-323-3345.
•Marjet offers convenient luxury charter service in high speed turbine aircraft from all islands to Lana'i. For reservations call 1-808-833-1631.
• In Honolulu there is the Wiki Wiki Shuttle bus at the airport that takes you from your mainland flight to either terminal at no charge. Pick-up spots are just outside the Main Terminal.
Click here for Honolulu International Airport Map

Luggage Information
• The airport code for Lana'i is LNY. This information will be helpful to you when checking your luggage in with the airlines to ensure that they are tagged properly.
• Please keep in mind that Island Air enforces a baggage weight limit of 44 pounds per person. Luggage exceeding this weight may be sent on a later flight.
• We suggest that you take an overnight bag with essentials with you on the flight.

Shuttle

• For registered guests of the Lana'i resorts, the Lana'i Airport and Manele Small Boat Harbor transfer fee is $25 per person, round trip, excluding tax (subject to change). Children ages 4 to 12 will be charged $12.50 per person, round trip, plus tax. Children under the age of 3 are complimentary. This charge will be posted to the guest's account at check-in.
•Regularly scheduled shuttle service between the Lodge at Koele, the Manele Bay Hotel and Lana'i City is complimentary.
•The transportation fee includes unlimited use of any scheduled shuttles and departures from Lana'i Airport or the Manele Small Boat Harbor.
•Shuttle service is also available to the golf courses, sporting clays range, and stables.
•For the best service, please give us arrival information when you make reservations. All hotel guest transportation services are provided by Castle and Cooke Resorts, LLC.

Vehicle Rentals
• Rental cars are highly popular among our guests who wish to independently explore the island’s more remote beaches, archaeological sites, and four-wheel drive terrain.
• Cars, vans and four-wheel drive vehicles are available through Dollar Rent-A-Car and can be booked by calling 808-565-7227 (or, for Worldwide Reservation, 1-800-800-4000).
• We recommend confirming all vehicle rentals prior to your arrival on Lana'i.

Boat
• The Expeditions passenger ferry offers a comfortable 45-minute ride daily between Lahaina, Maui and the Manele Boat Harbor on Lana'i. It’s a great way to visit Maui for the day.
• Advance reservations for ferry service are required. Call Expeditions at 808-661-3756 (for inter-island use only, 1-800-695-2624).
• Arriving Hotel Guests will be transported to the Manele Bay Hotel and then to the Lodge at Koele. Luggage service is available.
•Registered guests will be charged $25 per person, plus tax (subject to change) or round trip transfer to the harbor or airport and use of the inter-hotel shuttle.
•Day visitors may access shuttle service to the hotels or golf course for $5 or $10 per person (tax included) round trip transfer based on destination.


Departure Information
• All passengers leaving Hawai'i for overseas destinations are required to check their luggage through an agricultural inspection. You must be present for this simple process.
• At Lana'i Airport agricultural inspection is offered daily on a limited schedule. Please check with Concierge for the current hours of operation. The convenience of having your luggage inspected on Lana'i is it saves you the time of having to claim your luggage in Honolulu and coordinating the inspection there.
• If you’re unable to have your luggage go through agricultural inspection on Lana'i, you will need to do so in the Main Terminal at the Honolulu International Airport. This will require picking up your luggage at the baggage claim in the Commuter or Inter-island terminal, and taking it to the Main Terminal for agricultural inspection prior to checking in your bags for your overseas flight.
• If transferring to a Mainland carrier, you need at least 2 hours or more to make sure your bags make your connecting flights. Please be sure to allow ample time between flights for this process.
• The Wiki Wiki Shuttle is again available free of charge to transfer you between the inter-island and main terminals.

Credit
• Both resorts accept American Express, Visa, Master Card, Diners Club and JCB as payment upon check-out.
• You may also settle your account with cash or traveler’s checks.
• You may cash personal checks up to $200 per day at the Front Desk with proper identification.
• There are three ATM machines in the town center for your convenience.

Safe Deposit Boxes
• Safe deposit boxes are located in both resorts at the Front Desk.
• Small in-room safes are provided in each guest room.
• In-room safes at the Lodge at Koele have a separate lock and key, which are available at the front desk upon request.
• In-room safe at the Manele Bay Hotel have built-in locks with keys in the rooms.

Room Service
Room Service is available from 6:00 a.m. to 10:00 p.m. at both resorts.

Liquor codes
In order to conform to Maui County liquor codes, no one is allowed to consume alcohol that has not been purchased through licensed wholesalers in the State of Hawai'i.
Corkage and carrying alcoholic beverages of any kind are available in the nearby town of Lana'i City, including Henry Clay’s Rotisserie, Blue Ginger Café, Nani’s Corner, Pele’s Other Garden and Tanigawa’s.

Attire
During the day, casual wear including shorts, shoes or sandals is appropriate.
Long pants are required for horseback riding and suggested for hiking, collared shirts for golf and whites for croquet. Because swimsuits are not allowed in hotel common areas, an appropriate wrap or cover is recommended. Due to the upcountry climate, light jackets are recommended for cooler daytime and evening temperatures.

For the Lodge at Koele, resort evening wear (excluding shorts, jeans, collarless shirts, and sandals) is required in common areas and for dinner. For the Manele Bay Hotel, we suggest comfortable resort wear (excluding shorts). Jackets for men and appropriate evening attire for women are required in the Formal Dining Room at the Lodge at Koele, and suggested for Ihilani at the Manele Bay Hotel.